About us
Catshop is our web-to-publish platform for decentralized marketing.
Retail, service, and medium-sized companies can use it to independently create advertising materials, campaigns, and social media content – brand-compliant, efficient, and individually customizable.
Catshop simplifies the design, approval, and distribution of marketing materials, creating a seamless workflow between headquarters and branches.
Your role
As a Catshop Success Manager (m/f/d), you will be the link between customers, marketing, design, and development.
You will support companies in the implementation and daily use of Catshop, manage projects, and ensure the optimal use of the platform.
Your focus will be on customer success, process quality, and continuous development.
Your tasks
- Support and further development of our B2B customers using Catshop
- Project management for implementations, rollouts, and system enhancements
- Advice on optimal workflows, authorization concepts, and template structures
- Coordination between customers, design, marketing, and IT teams
- Monitoring usage and developing optimization measures
- Training and support of customer teams
- Collection and prioritization of customer feedback for product development
Your profile
- Experience in project management, customer success, or marketing operations
- Familiarity with web-to-publish or marketing automation systems
- Understanding of brand management, corporate design, and decentralized marketing processes
- Strong communication skills, empathetic approach, and solution-oriented
- Technical understanding and organizational skills
- Analytical thinking and enjoyment of structured work with clients
We offer
- A key role in the further expansion of Catshop
- Direct influence on customer success and system development
- Collaboration with marketing, design, and IT teams
- Plenty of room for initiative and responsibility
- Flexible working hours and a modern work environment
Training Weekly refactoring in the team
Focussed working Little change between projects
Cool projects for grateful clients
Talented team Professional exchange with like-minded people at eye level
Respectful interaction within the team, not only with clients
Agile working Modern methods and processes for less stress
Promotion of training Contractually guaranteed training opportunities
Knowledge transfer and online access to textbooks and training materials
Two workplaces Two workplaces with multi-monitor setup (Agency / Home)
Latest hardware Apple Macbook (Air/Pro) incl. accessories also for private use
Hybrid work Decide for yourself where you want to work
Work-life balance Flexible working hours and breaks
Unlimited employment contract with probationary period and structured induction phase
30 days holiday (full time)
Additional overtime compensation
Drinks & snacks Coffee, tea and cold drinks as well as snacks are at your disposal
Feel good management Team colleague always has an open ear for your concerns