Talent wanted!

We are a full-service agency for digital communication operating throughout Germany, specialized in developing and implementing complex online solutions. At our locations in Hamburg, Hanover, Minden and Düsseldorf, we support internationally active medium-sized companies and realise technically sophisticated websites as well as the associated online marketing activities.

To strengthen our team we are looking for:

Customer Success Manager (m/f/d)

We offer

Your tasks

  • Proactively advising and guiding our clients in challenging digital projects according to our corporate culture of "customer-centricity"
  • Building long-term, strategic customer relationships
  • The Interface between clients and implementing teams
  • Backlog management, iteration planning and elaboration of user stories in close cooperation with clients
  • Coordination of requirements, goals and priorities as well as control of operational processes within the project
  • Time and resource planning, including quality management in coordination with the strategy, UX/UI, development and performance teams
  • Regular reporting of relevant KPIs internally and externally
  • Implementation of customer appointments (meetings, workshops, retros)

Your profile

  • Completed studies with a digital focus or a comparable qualification
  • At least 5 years of professional experience in a digital agency or a company from the marketing or media sector
  • Empathy and strong communication skills towards customers and their target groups
  • Independence, proactivity and team player qualities
  • Experience in the implementation of demanding digital projects
  • Basic knowledge of CMS (TYPO3, WordPress, Shopware)
  • Excellent expressiveness in the German language, good English skills
  • Experience with agile methods is an advantage

Apply now!

Please send your application documents, including starting date and desired salary, to bewerbung@p2media.de

If you have any questions, please do not hesitate to contact Ariane Detert at the following telephone number:

+49-571-97304701

She’ll be happy to help you.