Talent wanted!
We are a full-service agency for digital communication operating throughout Germany, specialized in developing and implementing complex online solutions. At our locations in Hamburg, Hanover, Minden and Düsseldorf, we support internationally active medium-sized companies and realise technically sophisticated websites as well as the associated online marketing activities.
To strengthen our team we are looking for:
Customer Success Manager (m/f/d)
Cool projects for grateful clients
Talented team Professional exchange with like-minded people at eye level
Respectful interaction within the team, not only with clients
Agile working Modern methods and processes for less stress
Promotion of training Contractually guaranteed training opportunities
Knowledge transfer and online access to textbooks and training materials
Two workplaces Two workplaces with multi-monitor setup (Agency / Home)
Latest hardware Apple Macbook (Air/Pro) incl. accessories also for private use
Hybrid work Decide for yourself where you want to work
Work-life balance Flexible working hours and breaks
Unlimited employment contract with probationary period and structured induction phase
30 days holiday (full time)
additional overtime compensation
No dress code Come as you are! Your skills and personality count
Drinks & snacks Coffee, tea and various cold drinks as well as snacks free of charge
Flat search Support in finding a flat
Feel good management Team colleague always has an open ear for your concerns
Your tasks
- Proactively advising and guiding our clients in challenging digital projects according to our corporate culture of "customer-centricity"
- Building long-term, strategic customer relationships
- The Interface between clients and implementing teams
- Backlog management, iteration planning and elaboration of user stories in close cooperation with clients
- Coordination of requirements, goals and priorities as well as control of operational processes within the project
- Time and resource planning, including quality management in coordination with the strategy, UX/UI, development and performance teams
- Regular reporting of relevant KPIs internally and externally
- Implementation of customer appointments (meetings, workshops, retros)
Your profile
- Completed studies with a digital focus or a comparable qualification
- At least 5 years of professional experience in a digital agency or a company from the marketing or media sector
- Empathy and strong communication skills towards customers and their target groups
- Independence, proactivity and team player qualities
- Experience in the implementation of demanding digital projects
- Basic knowledge of CMS (TYPO3, WordPress, Shopware)
- Excellent expressiveness in the German language, good English skills
- Experience with agile methods is an advantage
Apply now!
Please send your application documents, including starting date and desired salary, to bewerbung@p2media.de
If you have any questions, please do not hesitate to contact Michael Koch at the following telephone number:
She’ll be happy to help you.
